Legal

Privacy Policy

Last updated: June 2026 · TheMusicNest Ltd, Company No. 16886385

1. Who We Are

The Music Nest Music School ("we", "us", "our") is operated by TheMusicNest Ltd, registered in England and Wales (Company No. 16886385), based in Harrow, London. We are the data controller for the personal information we collect about you.

Contact: hello@themusicnest.co.uk | 07440 758911

2. What Information We Collect

We collect personal information when you:

Register your child for a programme or camp via our website or Bookwhen
Submit an enquiry through our contact form
Contact us by phone, email, or WhatsApp

This information may include: parent/guardian name, child's name and age, email address, phone number, instrument(s) played, and any medical or additional needs you share with us.

3. How We Use Your Information

To process registrations and manage bookings
To communicate with you about sessions, camps, and events
To ensure the safety and welfare of your child
To send you relevant updates about The Music Nest (you may opt out at any time)

4. Legal Basis for Processing

We process your data on the basis of contractual necessity (to fulfil your booking), legitimate interests (communicating relevant information), and where necessary, your consent.

5. How We Share Your Information

We do not sell your personal data. We may share it with trusted third-party service providers who assist in operating our services (such as Bookwhen for booking management), under strict data processing agreements. We will never share your data with unrelated third parties without your consent.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations, typically no longer than 3 years after your last interaction with us.

7. Your Rights

Under UK GDPR you have the right to: access your data, correct inaccuracies, request deletion, restrict or object to processing, and data portability. To exercise any of these rights, contact us at hello@themusicnest.co.uk.

8. Cookies

Our website uses only essential cookies required for basic functionality. We do not use advertising or tracking cookies.

9. Contact & Complaints

For any privacy concerns, contact us at hello@themusicnest.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.